Ordering from IDentisource

Placing an order with IDentisource is easy. Browse our store, add items to your cart, and then click "checkout" to finish your order. 
If you are paying by credit card, please enter your order online. We do not take credit card orders by phone, fax, or e-mail, due to the online nature of our secure payment gateway.


 Payment, Billing and Tax:

To place a purchase order, you have two options:

Online: (recommended):

a) Please register in our web store at signup.cfm
b) Add to your shopping cart the items you need.
c) When finished, click "checkout" - shipping cost is automatically calculated.
d) Select "Purchase Order" as payment method - please key your p.o. # on the provided field
e) An order receipt is emailed
f) After shipping your order, we will email you a tracking number and your invoice (we are green-minded - no paper invoices will be mailed)

Offline: E-mail or fax your p.o. to 1-877-668-6798 and we will enter it in our web store for you. Freight will be added. 

Store currency: US Dollar. For your convenience, our prices can be displayed in many other currencies. Exchange rates are taken from www.oanda.com 

Taxes:  No taxes are charged for orders shipped outside of Delaware.  Also note that Delaware doesn't have a sales tax for shipment within state boundaries.


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Freight Cost: Calculated based on ship to address and total weight.  Our Shipping Calculator has a live link to UPS and the USPS (United States Postal Service) computers,  and provides real-time shipping costs to buyers all over the world, before placing an order. Just add the items to your cart, click "View Cart", and enter your country, state and zip.

Same day shipping: Orders received after 1:30 p.m. Central Time or over the weekend will be received and begin processing the next business day. Business days are considered Monday - Friday, except holidays. Shipments are subject to payment approval.
UPS and USPS (US Mail) 
transit times are specified in business days. For example, a UPS Next Day order shipped on Friday, will arrive Monday.
For custom products, such as HID and AWID cards, please add the lead time to the shipping transit time.

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International orders

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US Military APO/FPO addresses

We ship to APO/FPO addresses. At checkout, please select:

Shipment method: USPS Priority Mail. 
City: FPO or APO
State: Armed Forces America (AA), Africa/Canada/Europe/Middle East (AE), or Armed Forces Pacific (AP) 

We also accept government purchase cards and purchase orders.

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Return Policy

- You may return an unwanted or wrong item, within 30 days of receipt.
- If you find damage,  you must inform us within 7 working days of receipt of goods.
- Product must be unopened, unused and factory sealed.
- Product returns must include original packaging, boxes, instructions, etc. 
- Original product boxes should not have added markings or labels. Please overbox
- Returns are subject to a 20% restocking fee.  No restocking fee for shipping errors or shipping damage.
- All customized proximity cards, tags, keyfobs, and custom printed lanyards, colored and matte PVC cards, custom printed badge reels, and software cannot be returned for any reason.

To return an item, please login to your account and fill our RMA request to arrange for a return material authorization (RMA). You may select a credit, exchange, replacement or refund.

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Cancellation Policy

- You may cancel your order before shipping, your payment will be refunded. If the order has shipped, standard RMA procedures and restocking fee will apply.
- Please note that most items are in stock and will ship the same day.
- HID, AWID and INDALA orders are non-cancellable after 24 hours of being placed. 

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Fraud Protection

We are fraud smart. To protect our customers and ourselves, we ship only to the credit card billing address, unless the order comes from a verifiable institution or company. We do reverse phone and address checking, and have the tools to locate the city, state and country where the computer placing the order is located.

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Applicable Law: This site is created and controlled in the State of Delaware, USA. As such, the laws of the State of Delaware will govern the terms and conditions for use of the site. IDentisource reserves the right to make changes to the site, disclaimer, terms and conditions at any time.


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